Although virtually all hotels and restaurants include service charges in their rates, tipping is still customary, but at a level lower than in the United States. In very small country inns such tips are not expected but are appreciated. In family-run establishments, tips are generally not given to immediate family members, only to employees. Tip the hotel concierge only for special services or in response to special requests. Maids normally get no tip unless your stay is a week or more or service has been special. Big tips are not usual in Austrian restaurants, since 10% has already been included in the prices.